The problem

My calls drop out at home

A call that connects and then drops is a different problem from having no coverage, and it has different causes. Before buying anything it is worth knowing which of the five is yours, because two of them are free to fix and one of them a booster will not fix at all.

The five causes, and how to tell them apart

Coverage on the edge. The call sets up with barely enough and drops as soon as anything changes: you move, a car passes, somebody stands up. You recognise it because it cuts at any moment with no pattern, and because your battery drains too. It is the commonest cause, and the one a booster fixes.
The hop between masts. If your house sits right on the boundary between two masts, the phone jumps from one to the other mid-conversation and sometimes does not make it. You recognise it because it cuts at roughly the same minute, or at the same point in the house, every time.
The handover from WiFi to the mobile network. If you have WiFi Calling on and you step into the garden, the phone has to hand the call from the router to the mobile network — and if there is no mobile coverage outside, it drops. You recognise it because it cuts ALWAYS as you cross the doorway. A booster does not fix this by being a booster: it is fixed by actually having mobile coverage, which is exactly what we install.
A saturated network. Summer, fiestas, a full beach. You recognise it because it happens at particular hours in particular months, and to the whole neighbourhood at once.
The handset. Uncommon, but real: an old phone without the bands your operator uses today, or an old SIM with dirty contacts. Rule it out by putting your SIM in another phone for a day.

The test that separates the first three

For one week, every time a call drops, note three things: where you were, how long you had been talking, and whether you were still or walking. Seven notes and the pattern shows itself:

If it cuts anywhere and at any minute → coverage on the edge.
If it cuts always at the same point in the house or garden → the hop between masts, or the edge of your WiFi.
If it cuts always just as you walk out of the door → it is the WiFi-to-mobile handover.
If it only cuts on August afternoons → it is the network, and it is not your doing.

If the answer points to WiFi Calling, the full explanation of how it works and where its limits are is in WiFi Calling, and the honest comparison with what we do is in WiFi Calling or a signal booster.

How we work

We measure › We ask for authorisation › We install › We test

We measure

Indoors, outdoors and on the roof, with a meter. If nothing can be done, we say so before starting.

We ask for authorisation

From your operator, in writing and in your name. Without it nothing is installed, and you pay for no installation.

We install

Aimed outdoor antenna, booster and indoor antenna. Half a day.

We test

We measure again in the same spot and make a call with you before we leave.

FAQ

Questions about this

Does a booster fix calls that drop?

It fixes the ones that drop for lack of signal, which are most of them, and it helps with the ones that drop as you leave the house because it gives you real mobile coverage out there. It does not fix August congestion or a handset that no longer has your operator's bands.

It always cuts when I go out to the garden. Why?

Almost certainly because the call was going over your home WiFi and on leaving the handset tries to hand it to the mobile network, which out there does not exist or is marginal. It is the symptom that identifies this case best.

Why not just use WiFi Calling?

Because it should be tried, and in fact it is the first thing we say. It solves a lot and it is free. What it does not solve is the garden, the pool and the street; it depends on the router having power and internet; and not every handset or plan supports it. It is compared point by point on this page.

Do yours always drop in the same place?

Tell us that detail and we can already say on WhatsApp which cause looks like yours, before anybody comes out.

Email us See prices

Poor mobile signal at home · WiFi Calling or a booster · WiFi Calling · Mobile signal booster · All areas